A Conversation with Our CEO, Mary Ann Landry

Elevated Patient Experience

Mary Ann’s passion for creating an environment with an emotional connection and an elevated experience drives her to ensure our patients feel cared for and valued whenever they walk through our doors. The idea of curating a patient experience that is similar to what you would expect in a first-class cabin when flying is rooted in Mary Ann’s past work as a Director of Inflight Training for a major airline. 

Commercial aviation may seem like a field that is entirely incompatible with dentistry, but Mary Ann was able to bring her leadership skills and passion for creating and providing an elevated experience to the practice and helped make it something our patients will never forget, whether it is a patient’s first appointment, where they are welcomed and guided by one of our Patient Advocates, or undergoing treatment to achieve their smile and oral health goals. In Mary Ann’s vision, dentistry is more than a transaction. It’s a thoughtful, patient-centered experience.

Every Interaction Matters

Part of the transformation of the patient experience at CDA was bringing intentionality into the mix, creating a space where it is as positive as possible. When we began implementing what we now call “fusion dentistry,” we were doing something new and virtually unheard of in dentistry. This focus and intentionality, combined with the clinical excellence our practice offers, have taken the services we provide to a whole new level in patient care.

Dentistry as Artistry

People rarely think of dentists as artists, and strictly speaking, they might not be, but there is artistry in providing a service that draws on all your abilities and skills to the fullest. There is something artistic about taking the time to focus on the patient in front of you, on what they need and what their goals are, and then creating a treatment plan that is only for them.

Taking the First Step

In the CanvasRebel interview, Mary Ann discusses how her previous experience shaped her approach to the work she has done for the practice. Building something from scratch to create the patient experience we now offer is a journey of pride and satisfaction that none of us will soon forget. 

We love being able to give our patients the luxurious, personalized care and attention they deserve. We invite you to read the interview with Mary Ann Landry for more details on her experiences and vision: https://canvasrebel.com/meet-mary-ann-landry-3/ 

If you would like more information about our curated patient experience, consider scheduling a discovery visit at our office located in Spring, TX. This will give you a chance to meet one of our Patient Advocates, who will walk you through the entire first appointment. We look forward to welcoming you on your journey to oral health and wellness.